BioSpan

Customer Support

Have questions or need assistance? We're here to help.

Frequently Asked Questions

How does BioSpan calculate Biological Age?

BioSpan estimates cellular biological aging by evaluating resting heart rate, blood pressure, fasting glucose, sleep duration, and physical activity against established longevity population data.

How do I sync Apple Health or Google Health Connect?

In the app, navigate to Vitals > Wearable Sync. Tap Apple Health (on iOS) or Google Health Connect (on Android) and grant read permissions when prompted by your operating system.

How do I cancel or modify my subscription?

Subscriptions are managed by your device's app store. On iPhone: Settings > [Your Apple ID] > Subscriptions. On Android: Google Play > Payments & subscriptions > Subscriptions.

Is my health data private and secure?

Yes. BioSpan operates strictly on an on-device architecture. Your vitals and biological calculation history are stored securely on your phone. We never sell or lease your health metrics to third parties.

How do I send diagnostic logs to help fix an issue?

From the app, open Settings > Legal & Support > Send Diagnostic Logs. The app will generate an anonymized log archive and launch your email client with support@biospan.health pre-addressed.